Last Updated: July 17, 2026

Hotel Shivraj values the privacy of its guests and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and booking services.

Information We Collect

We may collect:

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Booking Details
• Payment Information (processed securely through Razorpay and banking partners)
• Device and Browser Information
• IP Address

How We Use Your Information

We use the collected information to:

• Process hotel room reservations
• Confirm and manage bookings
• Send booking confirmations and updates
• Provide customer support
• Improve our services and website
• Comply with legal obligations

Payment Processing

All online payments are securely processed through Razorpay and authorized banking channels. Hotel Shivraj does not store complete debit card, credit card, UPI PIN, or banking credentials on its servers.

Information Sharing

We do not sell, rent, or trade customer information. Information may be shared with:

• Payment gateways
• Banking partners
• Government authorities when legally required
• Service providers assisting in hotel operations

Data Security & Cookies

We implement reasonable security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction. Our website may also use cookies to improve user experience and website functionality.

Your Rights & Contact

You may request access, correction, or deletion of your personal information by contacting us.